Frequently Asked Questions

www.bobandpennylord.com

Journeys of Faith®
PO Box 845
65 Holy Family Mission Drive
Morrilton, AR 72110
1-501-354-0472
Fax 1-501-354-1783


info@bobandpennylord.com

Live Chat available monday through friday 9 to 4:30 click here and type in name no password required

Q:How long are your dvds?
A:Our dvds are 30 minutes in length and are in the universal worldwide format. They will play in any country.

Q:How do I pay if I do not have a Paypal account?
A:You can still pay me without having a PayPal account. If you don't have a PayPal account, you'll be automatically redirected to a secure page in eBay checkout where you can enter your credit card information. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account.

Q:What is your return policy?
A:
We will replace any damaged or defective item at no cost to buyer. We will accept returns up to 7 days after receipt of item, provided the buyer has notified seller and receive an RMA number.

Q:Do you combine shipping?
A:
Yes no problem.

Q:When can I expect my order to arrive?
A:
All dvds and cds are shipped USPS First Class Mail which usually takes 2-5 business days in USA. All books are shipped USPS Media Mail or Library mail which take up to 10 business days.Foreign orders are shipped USPS First Class International.

Q:How much is the Shipping and Handling Charge?
A:
Depends on the weight and item category. The charge will be noted in the checkout process.

Q:Do you ship internationally?
A:
We ship within 2 business days.

Q:What about your prices?
A:
For the last 22 years, we have we have had our programs broadcasted worldwide through EWTN Global Television and others. (At no cost to EWTN) Our Ministry pays all the overhead involved in traveling overseas, the cameras and equipment. Our prices allow you to participate in this evangelization effort, otherwise we could not do it. Thanks

 

Bob and Penny Lord are renowned Catholic Authors and hosts on EWTN Global Catholic Television Network.

Their ministry is Evangelization through communications.

Since 1975, Bob and Penny have traveled all over the world to the Catholic Shrines and they have brought back these treasures in the forms of books, dvds, and cds.

Journeys of Faith® (501C3) Nonprofit is the producer of all of Bob and Penny Lord's books and dvds.  TDvds are furnished to EWTN at no cost.

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